Manufacturing Civility: People Treatment as a Continuous Improvement Strategy by Christian Masotti
Manufacturing Civility: People Treatment as a Continuous Improvement Strategy
by Christian Masotti
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My Ratings 4.5/5
Synopsis
Incivility at work is real. And it is real in manufacturing.According to a Gallup State of the American Workplace report, 75 percent of manufacturing workers are disengaged at work. In fact, the manufacturing industry, according to the Gallup report, is the least engaged industry across sectors.A closer look at the research reveals that a primary cause for this disengagement is poor leadership. Specifically, supervisors and managers with low social acuity are co-creating uncivil workplace cultures.Manufacturing Civility provides a 6Cs formula for solving people problems. These strategies result in continuous improvements that shift workplace culture away from traditional toxic and uncivil organizations towards healthier, more positive workplace experiences for employees in manufacturing environments.The "people-treatment" aspects of the proprietary Manufacturing Civility methodologies have been co-created by 20-year, internationally recognized experts in the field of civility training-Lewena Bayer, CEO of Civility Experts Inc., and a veteran of the manufacturing industry, Christian Masotti. The tried-and-true methodologies shared in the book have been proven to impact individual morale, wellness, and outlook in organizations across sectors, including manufacturing.Civility-when specifically applied to how people are treated at work, is a continuous improvement strategy that has been proven to have measurable impacts on:• Retention and engagement• Performance• Workplace wellness and safety• Innovation, creativity, and problem-solving• Bottom-line business metrics, including profitability
My Thoughts
If someone were to ask you, “What manufacturing books do you recommend?” what would you say?
Manufacturing Civility: People Treatment as a Continuous Improvement Strategy is the best book that I have read till date on step-by-step guide on creating a better workplace. With the many books on said list, we began to notice a common theme. No matter the industry focus, maybe it was a specific manufacturing book, a general business book, a book on negotiation.
People.
At the end of the day, Manufacturing Civility really focus on engaging people. In business, that means involving employees in decisions, being transparent, and showing them the information about the business.
The idea isn’t to just engage, but to make it real and honest, too. This book will help you do this. The challenges that exist today and the solutions to those problems are not always easy to overcome, but with this book in your hand, such as engaging with your people and problem-solving, anything can be achieved.
And, this book, in particular, helps you think about things a little differently which helps you understand how other people did it. It’s a good reminder to take a break from the day-to-day stress of “getting things done” and think holistically. The “aha” moment may be only a page away.
Highly Recommended!
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